Remember Redpass Mastercards will be suspended at 12.00 EST on 18th December 2015.
If you have not already spent or withdrawn the funds on your Mastercard, please do so immediately as any funds left on the card will be more difficult to recover. Any pending loads to the Mastercard will be cancelled and credited back to your Redpass e-wallet later today as we cannot guarantee that you will have enough time to access the card funds between the loading mechanism completing the transaction and the cards ceasing to work.
The Redpass e-wallet is not affected by the closure of the Choice Bank Mastercards. Your funds there will be safe until withdrawn and we will get them to you as soon as we can.
Redpass and Zombaio management have discussed the final settlement of balances and jointly believe that the best way to ensure that everybody gets paid in full as quickly as possible is if we:
[a] Transfer balances originally settled from Zombaio, back to Zombaio
[b] Pay these balances out with next available scheduled payout where customer is active or
[c] as a manual disbursement where customer is no longer active.
To proceed on this basis please:
[1] Contact Redpass support to authorize the transfer of funds originally loaded to Redpass by Zombaio back to Zombaio.
You can login to your account and submit a support ticket or contact us directly through the live chat available at https://secure.redpass.com/ .
[2] provide Zombaio merchant number if you are still an active merchant..
[3] provide banking details (OPTIONAL: in the name of the redpass cardholder) if you are not.
If you do not wish to transfer your balance back to Zombaio for settlement or would like to discuss alternate methods of getting your balance paid out, please contact Jesper or Michael at our support.
Best regards,
RedPass Accounting Department
support@redpass.com
Phone +1-650-963-5556