Thinking of using Paxum? Maybe you should think again

With ePass gone, what is a webmaster to do?  Some are looking into using the new service called Paxum.  It works a lot like ePass did only they tend to be a little more above board when it comes to record keeping, so we at least give them credit for that.

But what I don’t like about them is how fucking expensive they are.  They boast “low fees” but what they call low fees I call fucking outrageous.   There is the $45 a year fee for the privileged of doing business with them,

Then there is the $2.5 fee to ATM money out on top of the $.25 per transaction fee for transferring the funds from your e-wallet to your card, then there is the $1 fee the charge you to change your pin code, the nearly $50 they charge you to replace a lost or stolen card, which does not include the $50 to $100 express shipping fee they will charge you to mail you the card, $50 per wife fee, $5 to load money to your account from ACH and the list goes on and on of fees they charge you.  It’s really fucking insane how much this company charges you to handle your money.  I don’t fucking get why people use them.   Here is their full list of fees.

I get people don’t like checks but holy fucking shit, is this really the only solution?

Before you do think about using them, if you are fine with the insane amount of money they charge you read this ….

Here’s Tranza’s (from GFY) personal experience with Paxum.  So far it’s not looking like Paxum has their shit together.

Ok, I didn’t want to bring this to the boards, but enough is enough.

I opened my Paxum account in November.

After sending my docs, and getting my account accepted (which took a couple of weeks), my card was finally shipped.

I got hit with a $45 card fee on December 15. And was told that my card was sent on Dec 23.

So far so good (I’m not happy to pay a fee even before I get the card, but what ca I do, right?).

On January 17, after no news or card, I talked to Ruth, from their support, about my card. She guaranteed that it was shipped on Dec 23, and that I should get it within 2 weeks.

On February 3, no card yet, I contacted Ruth. She apologized, said that it might have been lost in the mail, and told me she was going to send me a new card, through express shipping, and it would take 1 week for me to get it.

Today I received a card, with a postal office stamp from January 18 (I figure it was the first card sent?)!!

Fine, fuck it, I’m happy to be able to use it finally.

I go to the ATM, and try to withdraw some money. It shows “insufficient funds”. I’m like: WTF? I have almost $3k on that account!

I go online, and find out I had to transfer my money from the checking account to the credit card. No biggie.

I do that, and check my statements. And what do I find on the statements???

I got hit with a SECOND $45 card fee on February 3rd. AND a $95 EXPRESS SHIPPING FEE!


Cliff notes: Got hit with a $45 fee on December 15th. The card was only mailed on January 18th. On February 3rd I talk to support because I didn’t get my card yet, they send me a new one and charge me a $140 fee, without my approval!!

I really do hope I get a full refund on those fees. AND I hope you guys improve your game. So far I’m not impressed at all!

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