I just found this story on Adult FYI. I thought the rude ass employees at Southwest took the cake but apparently I was wrong. American Airlines seems to win the rude fuckers of the day award. It’s amazing to me how little airline employees know or care about the concept of customer service.
Tayler Wane Has a Major Gripe with American Airlines and for a Very Good Reason
Laurien writes: American Airlines has No Soul: This week Taylor Wane got word her Mother was on her death bed.
Immediately she got on an American Airlines flight to England. In step with the Airlines inefficiency, they were late landing in Dallas and she missed her connecting flight. Desperately, she tried to explain her situation to no avail. The earliest they could get her on another flight was 4:00 P.M. the next day!
Frustrated and crying she told the agent he had no soul and his response was that he didn’t care what she thought about him. She was nearly arrested. The next day while boarding the 4:00 flight she was told her Mother had passed away. She would have made it to her Mother’s side to say goodbye if not for the uncaring and disrespectful attitude of American Airlines.
To make matters worse, when she landed in England she was greeted with the news that her brother dropped dead from a heart attack after hearing their mother had passed away. She now sits in England attending two funerals.
Join me in getting the word out of how poorly American Airlines treats their passengers and help start boycott against this heartless corporation.